Payment and Shipping
Paypal and major credit cards (through Paypal Express or Shopify Payment) are acceptable. If these are not something you do, we also accept Direct Fund Transfer within Australia, please contact us to make arrangement.
SHIPPING CHARGES & METHODS
Domestic (within Australia): we ship via Australia Post. Some larger and more bulky order may require an adjustment to shipping rate. If this is the case, we will contact you regarding any additional charge which may incur prior to processing your order. You will get an opportunity to review your purchase prior to finalising the order or making any payment.
International: we ship via Australia Post using standard airmail which comes with tracking. This service can take approximately 2-3 weeks for delivery under regular conditions.
International delivery may be subject to local Customs levies. Please check with your local authority to ascertain applicable rates. Additional charges must be borne by the purchaser.
We are unable to take any responsibility for damage incurred during transit.
When do we ship?
Your order will be sent out to you as soon as the payment is fulfilled. We will send out notification when your order is shipped and on its way to you. Following large events and shows we are processing large (for us) volumes. As this is a one woman business, it may take up to a week to pack your order. Please be patient during these high volume times. We will send you tracking details for your order once it has been lodged at the post office.
We want you to be happy with your purchase. If you aren't satisfied with your item(s) we can refund the cost if they are returned in perfect condition as when purchased. We are unable to refund the shipping costs. The buyer will also have to cover the return postage costs.
If an item is faulty we will be more than happy to refund or replace the item if it is not able to be fixed easily. Please email info at piratepurlyarns.com before returning any items and together we can figure out the best solution.